P2: People Skills – Dealing with Conflict

P2: People Skills – Dealing with Conflict

When dealing with conflict, leaders do not point fingers or make excuses. They take 100% accountability for making the relationship work with zero expectation of receiving anything in return. Leaders are committed to being a catalyst for demonstrating and initiating appropriate behavior and positive change. They know that when relationships are left to chance, they will always be subject to misalignment and vulnerability. Always work to understand the other person’s perspective before forming an opinion or making a judgment about them.

Action: Know that people are either your adversaries or assets. If they are adversaries, you will continually spar with them. If they are assets, you will continually help them and they will continually help you. Always put yourself in the other person’s place instead of putting them in their place. Treat people the way you want them to treat you. Take 100% accountability for where the relationship is today and 100% control of where you want it to go. Success is 85% people skills and 15% technical skills. Effective people skills require the ability to deal with conflict.

All contents copyright © 2013, Josh Lowry. All rights reserved.

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One Response to P2: People Skills – Dealing with Conflict

  1. Nick Marrow says:

    Solid read. Keep it up!

    Like

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