Building Trust with Transparency and Authenticity

Building Trust with Transparency and Authenticity

Last September, Dick Costolo, CEO of Twitter, gave the following leadership advice at TechCruch Disrupt SF 2013.

Leaders must care deeply about their people without carrying or worrying about what they think about you. While it is easy to think and say, the reality is most leaders operate by trying to be liked or by telling people what they want to hear. Operating to be liked is the path to ruin. The way to build trust is to be clear and forthright with people. Communicate with clarity and transparency, not based on “I hope that people perceive this message in a positive way and leave the room feeling good.” People are not fooled when you tell them what you think that they want to hear.

There are many different ways to be successful. Successful leaders are often lionized as doing everything right. Books tell us how to do what they do. We take notes and try to imitate them. The reality is that these people are the same people they were ten years ago and they will be the same people ten years from now. What works for them today, may not work in the future. What is lionized today may be frowned upon tomorrow. Be yourself. If you are trying to lead in a way that is not true to who you are, people will see it and see through it and you will lose their trust.

All contents copyright © 2013, Josh Lowry. All rights reserved.


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