Evolution of IT

Evolution of IT

Kim Stevenson has one of the biggest jobs in IT. As the CIO of Intel, she leads an IT organization of 6,500 people in a company with top line revenue of $53 billion in 2012.  Last May, Michael Krigsman, analyst and consultant with Asuret and ZDNet contributor, conducted an insight interview with Stevenson. Below is a summary of three areas of the interview that resonated most with me. Each provides key insight into the evolution of IT, as well as useful information both sales and marketing professionals can leverage in their engagements and messaging.

  • Business Transformation – IT is evolving from a back office department with metrics like percentage of revenue to being a catalyst for business transformation and helping the company grow. There are no IT projects today; there are only business projects. IT must partner with the business units to apply new and existing technology to its fullest potential to solve problems. The business units must raise their expectations of IT. If business unit leaders are not leveraging IT to make their organizations better, they are short changing their potential.
  • Operational Excellence – The business units require IT to perform well (24×7). Operational excellence is table stakes. There is a scarcity of talent in the marketplace. As IT continues to eliminate, standardize and automate process and services, it is able to reinvest the capacity of its personnel into high-value activities that directly impact the business (reactive cost center to proactive strategic asset). The more IT builds a track record of service delivery excellence with the business units, the more they want to partner (trust established).
  • Shadow IT – Business units make decisions based on their objectives and what is most efficient for them. If they are not choosing to work with central IT, there is a reason for it. It is hard to fault shadow IT because it is fulfilling a need that central IT could not. IT must inspect the reasons why the business units are choosing to use shadow IT. Central IT must ask itself, what is the best way to fulfil the need for the entire company, not just the specific business unit. It is company acceleration that central IT is trying to accomplish.

All contents copyright © 2013, Josh Lowry. All rights reserved.


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